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Privacy policy

Bliss Chocolates India Private Limited (“Smoor” or “We” or “Our” or “Us”) is engaged in the business of manufacturing, distribution and sale of chocolates, pastries and bakery items, and operating chocolate café lounges and gift shops.


This privacy policy explains how Smoor uses the personal information that it collects from individuals when such individuals interact with the website, any of its features, (“Website”) and/or any of its products or services (“Services”) owned and operated by Smoor (“Privacy Policy”).

The terms “You,” “Your,” or “User” refers to the user of this Website.



For the purpose of this Privacy Policy, “Personal Information” shall mean information that identifies You (identifies an individual) and is collected, stored, and used by Smoor through Your use of the Website or Services or provided by You in digital form. This may include:


  1. information that You provide to Smoor when creating an account on the Website;
  2. information that You provide to Smoor when using the Services that We may offer;
  3. information relating to purchases or any other transactions that You enter into through the Website or Smoor.
  4. And the above mentioned information may include details such as Your email address, name, phone number, address, credit card or bank information.


We may also automatically collect, store and use non-personal information about Your computer and Your visits to and use of this Website.

By creating an account with Smoor or by using the Website and providing Personal Information, You consent to the collection, use and disclosure of Personal Information by Smoor in accordance with this Privacy Policy.



We use the Personal Information collected from You in various ways, including but not limited to: (a) Operate and maintain the Website; (b) Create and manage the User account; (c) Provide Services; (d) Improve, personalize, and expand the Website; (e) Understand and analyse how You use the Website;

(f) Communicate with You, either directly or through one of Our partners, including for customer service, to provide You with updates and other information relating to the Website, and for marketing and promotional purposes; and (g) Find and prevent fraud.



You may decline to provide Personal Information that is requested from You, but this may affect our ability to provide to You with the Services requested, or to allow Your participation in any activity that is offered through Website.

You may, at any time, by writing to Smoor, at the email address provided below, withdraw Your consent for collection, use, disclosure and transfer of Personal Information by Smoor in accordance with this Privacy Policy.


The Personal Information may be disclosed to Smoor’s partners and associates to deliver the Services, as follows:


  1. To Smoor’s partners and associates that agree to treat it in accordance with this Privacy
  2. To service providers and other partners who support the business of Smoor, provided however, all such third parties agree not to use the Personal Information for purposes other than for which it is
  3. To a purchaser or successor entity in connection with the sale, merger, assignment, or other transfer of Smoor or any of its affiliates, or a business division of Smoor or any of its affiliates, or sale of substantially all of the assets of Smoor or any of its
  4. If the disclosure is required by law, rule, regulation, or order of a court of competent jurisdiction or governmental authority, or regulatory authority.
  5. To enforce this Privacy



We may store the Personal Information only for as long as it is necessary to provide You with the Services.

Smoor has implemented reasonable and appropriate technical and organizational measures to ensure security of any Personal Information that it processes. However, You are aware that no data transmission over the Internet or wireless network can be completely guaranteed.

Personal Information may be hosted with a third-party data centres, and the servers could be located outside the Your territory. Personal data stored in data centres may be governed by the laws of the jurisdiction in which the data centre is located. We will take reasonable and appropriate measures to ensure that the transferee entity takes reasonable and appropriate steps to process the Personal Information in accordance with this Privacy Policy.



We reserve the right to modify or update this Privacy Policy from time-to-time on this Website. To the extent permitted by the applicable law, Your continued use of Our Website and/or Services shall constitute Your consent to the same.



If You have any queries relating to the processing or usage of information provided by You in connection with this Privacy Policy, please contact us at or write to our Grievance Officer at the following address:


Nithin B Neelakanta, Grievance Officer,
Bliss Chocolates India Private Limited,
No.2/A, #13, Ground Floor, Floor Mill Road, MES Colony,
Konena Agrahara, HAL Post,
Bangalore, Karnataka - 560017,


Last Updated on February 25, 2022

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